Loyal customers are the bread and butter of your company; they usually generate the most revenue, and the cost of maintaining them are substantially lower than the cost of acquiring new clients. To retain your valuable clients, you need a good knowledge of your clients in one hand, and a clear Marcom flow in the other.
With good knowledge, you are in the possession of a precious client database. If you can predict- within reason- the possible future purchases of your clients, you can easily and efficiently direct their attention to the other interests they might have. This will enable you to take maximum advantage of the up- and cross selling opportunities to your clients.
Naturally we can support you with effective means and methods to generate new leads. You could think of building an online response campaign, aimed at potential new clients that will allow you to collect valuable data of these possible new profitable clients.
Our consultants can help you with all these processes. Whether it is managing campaigns, or starting-, controlling- or redirecting campaigns, we are your specialist at hand.